Deconstructing Water Affordability & The Utility Payment Performance Challenge

By Jeff Lipton Collecting revenue is the lifeblood of any business. Without timely and predictable collections, business operations are strained, budgeting for expenses falters and long-term planning becomes increasingly difficult. Investment decisions are delayed and the impending uncertainty can create an environment of fear among staff. BE SURE TO REGISTER FOR THE 2018 WATER FINANCE CONFERENCE TO…

Examining Legal Considerations in Funding Customer Assistance Programs

By Alyse Greenberg As water utilities work to upgrade aging infrastructure, address changes in water supply and demand, and meet regulatory requirements, many of the increased costs are passed through to customers. Increased rates mean that more utility customers may face difficulties in paying their bills. This can lead to increased arrearages, late payments, disconnection notices,…